With shoppers returning to stores, retail CIOs turn to in-store tech upgrades

Retail technology chiefs pushed their departments to ramp up e-commerce operations quickly during the pandemic in attempts to keep pace with the surge in online purchasing behavior, but now online sales are easing back. As in-store shopping levels normalize, retail CIOs are focusing their attention on in-store payment systems, in particular, as an area where the technology is failing to meet demand.